Nessco's Freight Auditing Blog

Freight Auditing

Nessco Freight Auditing – How does it work?

Every FedEx & UPS parcel shipment comes with a money-back-guarantee for shipping refunds. If your overnight or ground shipment package is delivered late, by even 60 seconds, then you deserve a full shipping refund – 100% of your money back from FedEx and UPS – guaranteed. So, if you ship a next day package that is scheduled to deliver by 3:00 PM, but that shipment is not delivered before 3:01 PM, then you are entitled to a FULL REFUND of your shipping charges with FedEx and UPS! This service guarantee applies to all Ground, International, and Air packages.

Great! But… how come you haven’t been receiving these shipping refunds, especially if studies prove that a significant percent (around 10%) of packages are delivered late?

The reason you’ve never seen these shipping refunds is because even though delivering a package late breaks the FedEx and UPS money back guarantee, they will not just give the shipping refunds to you unless you are properly auditing your shipments. Auditing for late parcel shipments is actually a very difficult and time-consuming process, not to mention the difficulty involved in successfully contacting the carrier and ensuring that a refund is actually issued. Most of our customers simply do not have the time, personnel, or resources necessary to track all their shipments, perform a thorough and comprehensive freight audit, and file their own claims for shipping refunds with FedEx and UPS. A client would have to literally manually track and audit 90 “good” shipments to find the 10 shipments that are “late” and eligible for a refund within all the guidelines through a freight audit. Then the client would need to call FedEx or UPS, spend several minutes on the phone with a customer service representative, and go through the auditing process and necessary steps to file for a shipping refund. Many times a claim for a refund will simply be rejected due to one of the many exceptions that most are unaware even exist.

Don’t worry – Nessco Freight Auditing is here to provide the solution!

Shipment auditing services is Nessco’s specialty! We track and audit every package that has been charged on your shipping invoice, and if there’s any reason to dispute the charge, i.e. if it was delivered late, then we’ll dispute it and make sure the carrier places the cash back into your account in the form of a shipping refund.

Late shipments is in fact only one example of many situations that can provide you with a shipping refund that you deserve. Nessco Freight Auditing will also audit all of your shipments for refunds that you deserve in many other situations, such as: mistaken charges for address corrections, mistaken charges for residential surcharges, etc. (See our other blog posts and our website for more information).

What does Nessco Freight Auditing need from their clients in order to perform a parcel shipping audit? Just the ability to view and download their weekly invoices from their carrier’s website. We first make sure that every client is properly signed up for online billing with their carrier, so that we meet the carriers’ parameters for requesting changes to invoices. Online billing is a free feature offered by the carrier.

This sounds unbelievable! …but what will Nessco Freight Auditing charge for their parcel auditing services?

Great Question – there’s no setup fees, no monthly service fees, and no cancellation fees!

You will only ever be charged a percentage after you receive a shipping refund that has been obtained through our freight auditing services. Our fee is generally 50% of the total amount of refunds. 100% of all shipping refunds are credited directly to you through your FedEx and UPS account. We will then invoice you for our fee at the end of each month based on the amount of refunds we were able to retrieve for you. You will only have to pay us after the shipping refunds have already been credited to your account with FedEx or UPS. There is no long-term obligation to continue using our freight auditing services. Nessco works for you on a month-to-month basis, so if you are not completely satisfied with our freight auditing services for whatever reason, you can cancel anytime and we go our separate ways.

If we’re not freight auditing every one of your shipping invoices to get the FedEx refunds and UPS refunds you deserve, then we’re BOTH losing money!

Let’s get started

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